In telephony, an Automatic Call Distributor (ACD)distributes incoming calls to a specific group of phones that agents use via an IP PBX or software that resides on a seperate server.

An analog telephone adapter (ATA) provides an interface that allows you to use a standard telephone to communicate over an IP network such as the Internet. The name "analog telephone adapter" was originated by Cisco for their adaptor and other manufacturers may use slightly different acronyms, but essentially they mean the same thing. An ATA-type device is a kind of computer that handles...

The structure is:Access code (either international or national) - only necessary when dialing international and "national" (non-local domestic) calls. The national access code is often quoted as if it were part of the telephone number. The most common national access code is "0", and the most common international access code "00"; in the North American Numbering Plan...

In telephony, an automated attendant (also auto attendant or auto-attendant, or sometimes autoattendant or AA) system allows callers to be automatically transferred to a user's extension or depart...

Automatic number identification is a feature of telephony intelligent network services which permits subscribers to display or capture the telephone numbers of calling parties. In the U.S. it is part of Inward WATS Service (Wide Area Telephone Service). The ANI service was created by AT&T for internal long-distance billing purposes, and is not related to newer Caller ID services. Inward WATS...

Asymmetric Digital Subscriber Line (ADSL) is a form of DSL, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice telephone call. A splitter or micro filters allow a single telephone connection to be used for both ADSL service and voicecalls...

Automatic number identification (ANI) is a feature of telephony intelligent network services which permits subscribers to display or capture the telephone numbers of calling parties. In the U.S. it is part of Inward WATS Service (Wide Area Telephone Service). The ANI service was created by AT&T for internal long-distance billing purposes, and is not related to newer Caller ID services....

An ATA (analog telephone adapter)provides an interface that allows you to use a standard telephone to communicate over an IP network such as the Internet. The name "analog telephone adapter" was originated by Cisco for their adaptor and other manufacturers may use slightly different acronyms, but essentially they mean the same thing. An ATA-type device is a kind of computer that handles...

In telephony, an Automatic Call Distributor (ACD) is a device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system. ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no specific need to talk to a certain person, but want to talk to a person who...